Return & Refund Policy

Effective Date: July 10, 2026

Thank you for shopping at TOKAA-C. We take immense pride in our craftsmanship, contemporary designs, and the quality of every piece we create. If you are not entirely satisfied with your purchase, we are here to help you resolve the issue quickly.

1. Returns

Eligibility Window

• You have 7 calendar days from the date you received your item to initiate a return.

• To be eligible for a return, your item must be unused, unworn, and in the same pristine condition that you received it.

• The item must be returned in its original packaging, including any luxury boxes, certificates of authenticity, and tags intact.

Non-Returnable Items

• Bespoke & Custom Jewelry: Any jewelry created through our custom/bespoke design service cannot be returned or exchanged, as these pieces are tailored exclusively to individual specifications.

• Items on Final Sale: Products explicitly marked as “Final Sale” at the time of purchase are not eligible for returns or refunds.

• Damaged through Wear: Items showing signs of wear, alteration, resizing by a third-party jeweler, or damage due to improper care cannot be accepted.

2. Exchanges

If you received a defective or damaged item, or if you need to exchange an eligible item for a different size, please contact us immediately at our customer care center. We will arrange a replacement or exchange pending stock availability.

3. Refunds

Inspection Process

Once we receive your returned item, our quality assurance team will inspect it to ensure it meets our return eligibility criteria. We will notify you via email immediately upon receiving the item and update you on the status of your refund approval.

Approved Refunds

• If your return is approved, we will initiate a refund to your original method of payment (Credit/Debit Card, Netbanking, UPI, etc.).

• The credit will be processed automatically and should appear in your account within 5 to 7 business days, depending on your bank or payment issuer’s policies.

4. Shipping Costs for Returns

• Defective or Wrong Items: If you are returning an item due to a manufacturing defect or an error on our part, TOKAA-C will cover all return shipping costs.

• Change of Mind: For standard eligible returns, you will be responsible for paying your own shipping costs for returning the item. Shipping costs are non-refundable.

• We highly recommend using a trackable shipping service or purchasing shipping insurance for luxury items, as we cannot guarantee that we will receive your returned package.

5. How to Initiate a Return

To start a return or exchange process, please follow these steps:

1. Contact our support team via email or through our website contact page with your Order Number and the reason for the return.

2. Provide clear photographs if the item is arrived damaged or defective.

3. Our team will guide you with the shipping instructions and the nearest return center address.

6. Contact Us

If you have any questions on how to return your item to us, feel free to reach out to our team:

• Email: contact@tokaac.com

• Help Center / Contact Page: +91 9124139001