TOKAA-C

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Privacy Policy

Effective Date: July 10, 2026

At TOKAA-C, we are committed to protecting your privacy and ensuring a secure shopping experience. This Privacy Policy describes how we collect, use, disclose, and safeguard your personal information when you visit our website, www.tokaac.com, or make a purchase from our store.

1. Information We Collect

We collect information to provide a better, seamless luxury experience for our customers. This includes:

  • Personal Identification Information: Name, shipping address, billing address, email address, and phone number, which you provide when placing an order or registering an account.

  • Transaction & Payment Data: While we do not store your full card details, our secure, third-party payment processors handle transaction details necessary to process payments via UPI, Credit/Debit cards, Netbanking, or other methods.

  • Technical & Browsing Data: IP address, browser type, device information, and browsing history on our site, collected automatically through cookies and similar tracking technologies.

2. How We Use Your Information

We use the information we collect for various purposes, including to:

  • Process, fulfill, and ship your jewelry orders.

  • Communicate with you regarding order confirmations, updates, and customer support.

  • Provide a personalized bespoke design consultation process.

  • Improve our website functionality, product offerings, and overall customer service.

  • Send promotional emails or marketing updates about new signature collections or exclusive offers (you can opt-out at any time).

  • Detect, prevent, and mitigate fraudulent or illegal activities.

3. Sharing Your Information

We do not sell, rent, or trade your personal information to third parties. We only share data with trusted service providers essential to running our business, such as:

  • Payment Gateways: Secure third-party processors to safely handle your transactions.

  • Shipping & Courier Partners: Logistics providers to ensure your luxury pieces are delivered safely to your doorstep.

  • Analytics & Hosting Providers: Partners like Odoo that help maintain our e-commerce infrastructure and optimize website performance.

We may also disclose your information if required by law, to enforce our site policies, or to protect our or others’ rights, property, or safety.

4. Cookies and Tracking Technologies

We use cookies to enhance your browsing experience, remember your cart items, and understand how you interact with our website. You can choose to disable cookies through your browser settings; however, doing so may impact your ability to use certain features on our site, such as maintaining a shopping cart or completing a purchase.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. Online payment transactions are encrypted using secure socket layer (SSL) technology and handled by PCI-DSS compliant service providers.

6. Your Rights

Depending on your location, you have the right to:

  • Access the personal data we hold about you.

  • Request the correction of inaccurate or incomplete personal information.

  • Request the erasure of your personal data, subject to certain legal obligations (e.g., historical transaction logs).

  • Opt-out of receiving promotional communications from us.

To exercise any of these rights, please contact us using the information provided below.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any changes will be posted on this page with an updated effective date.

8. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how your data is handled, please reach out to us:

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